General conditions of Sale
1. Scope of application
These conditions of sale govern the sales relations between the company Cristina Millotti srl, based in Arezzo, via Piero Gobetti 56, VAT number 01418160519 hereinafter referred to as Cristina Millotti or seller and all the people who visit or make a reservation through the cristinamillotti.it website, hereinafter referred to as customer.
The offer and sale of products on the cristinamillotti.it website are therefore governed exclusively by these conditions of sale, formulated in accordance with current legislation on contracts concluded outside business premises. These conditions, also in consideration of regulatory changes, may be modified, it is understood that the applicable conditions will be those in force on the site at the time of booking.
The products purchased on the cristinamillotti.it site are sold directly by Cristina Millotti srl, with registered office in Arezzo, via Piero Gobetti 56.
2. Product recipients
Cristina Millotti srl offers products for sale on cristinamillotti.it and carries out its e-commerce activity through the cristinamillotti.it site exclusively for its end users who are “consumers”.
3. Contract Conclusion
3.1. To conclude the purchase contract for one or more products, the customer must fill out the order form in electronic format and send it electronically to the seller following the relevant instructions.
3.2. The purchase contract for one or more products on cristinamillotti.it will be considered concluded between the customer and cristina millotti srl when the seller receives, electronically, his order form, after verifying the correctness of the data relating to his order.
3.3. Orders once transmitted to the system can no longer be modified or blocked, therefore it is the customer’s responsibility to ensure that they are correct before confirming them. For orders placed through this site, an email confirming the order just placed will be sent to the customer’s e-mail box at the time of confirmation.
3.4. Before proceeding with the purchase of products, by sending the order form, you will be asked to read and accept the general conditions of sale and the information on the right of withdrawal.
3.5. In the order form, displayed immediately before the conclusion of the purchase contract, summary information will be provided about the essential characteristics of each product ordered.
3.6. The order form will be filed in the seller’s database for the period of time necessary to process the orders and in any case in accordance with the law.
3.7. At the time of sending the order form, the customer will be warned that such sending involves the obligation to pay the indicated price. Before proceeding with the transmission of the order form, the customer will also be asked to identify and correct any data entry errors.
3.8. The seller may not process purchase orders received that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products.
3.9. In these cases, Cristina Millotti srl will inform the customer by e-mail that the contract is not concluded and that the seller has not followed up the purchase order received, indicating the reasons.
3.10. If the products, presented on cristinamillotti.it, are no longer available or on sale at the time of your last access to the site or when the order form is sent, it will be the seller’s responsibility to communicate to the customer, promptly and in any case within thirty (30) days from the day following that on which the same customer will have transmitted his order to the seller, any unavailability of the products ordered. In case of forwarding of the order form and payment of the price, the seller will refund, without delay, any amount already anticipated by the customer and the contract will be considered terminated between the parties.
3.12. Once the contract is concluded, the seller will send the customer, by e-mail, a receipt of the purchase order, containing the general conditions of sale and the summary document on the right of withdrawal and therefore, all the information already contained in the summary of the conditions commercial and contractual displayed before proceeding with the purchase.
3.13. The customer also declares to take note that the product he purchases is intended exclusively for the country in which he places the order; therefore, if he decides to place the product in a different country, he is responsible for the release and is required to follow the applicable regulations and restrictions both for exporting from the country where you purchased the item and for importing into the country where the product is placed.
4. Products sold
4.1. The products offered for sale by cristina millotti srl are of excellent quality and value and all the necessary checks have been carried out on them.
4.2. The essential characteristics of the products are presented on cristinamillotti.it within each product sheet. The images and colors of the products offered for sale on cristinamillotti.it may however not correspond to the real ones due to the internet browser and the monitor or device used.
4.3. Product prices may be subject to updates. Make sure of the final sale price before submitting the related order form.
5.1. The payment of the price of the products and the related shipping and delivery costs, the customer must follow one of the methods indicated in the order form. In no case will costs exceed those actually incurred by the seller, in relation to the payment instrument chosen by the customer, be charged.
5.2. In case of payment by credit card, the financial information (for example, the credit / debit card number or its expiry date) will be forwarded, via encrypted protocol, to the stripe platform that provides the related electronic payment services to distance, without third parties having access to it in any way. Furthermore, this information will never be used by the seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the commission of fraud on cristinamillotti.it. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to the customer’s current account at the time of shipment of the purchased products.
5.3. The sales invoice will be sent together with the goods.
6. Shipping and delivery
6.1. All orders will be delivered to the shipping address specified by the customer at the time of order transmission. The delivery date will be intended as indicative but not binding for Cristina Millotti srl.
6.2. Shipping costs will be free in the national territory and in European countries such as: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, countries Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.
While, shipping costs to the rest of the world will be charged to the customer: € 20.
Any customs duties and import taxes are charged to the customer. The relative amount is to be paid to the courier in the manner that will be indicated by the courier himself.
6.3. It is the customer’s responsibility to check the quantity and condition of the goods upon delivery. In the event that it is found that the goods are damaged or do not comply with the quantities ordered, the customer must immediately report it to the carrier and sign the delivery document with reserve as well as inform Cristina Millotti srl at the e-mail address firstname.lastname@example.org within 3 days of delivery. In this case, Cristina Millotti srl will, after checking, replace any missing or damaged goods, in accordance with the customer’s order.
6.4. All customers, by placing an order, establish a commercial relationship with cristinamillotti.it and undertake to accept the delivery of the package relating to their order. If a package is not delivered to the customer’s address for reasons attributable to its lack of cooperation (incorrect / incomplete telephone number, incorrect / incomplete address, absent recipient) or if the customer refuses delivery, the package is returned to the sender cristinamillotti.it in Italy charged to the customer. The costs charged to the customer include shipping costs and any customs duties; these expenses will be deducted from the refund due.
7. Right of withdrawal
7.1. The customer has the right to withdraw from the contract concluded with the seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on cristinamillotti.it.
7.2. To withdraw from the contract, you must complete the online return form by logging in to the reserved area within 14 days of receiving the order. The seller will send online confirmation of receipt of the withdrawal.
7.3. Once the withdrawal from the contract has been exercised, the customer is obliged to return the products to the seller by delivering them to the courier for shipment within fourteen (14) days from when the decision to withdraw from the contract was communicated to the seller.
7.4. The return shipment is charged to the customer, according to the following rates:
Italy € 10
Europe € 20
(Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.)
Rest of the world € 30
Any customs duties that will be deducted from the refund are charged to the customer.
7.5. The right of withdrawal – in addition to compliance with the terms and methods described in this article 7, is understood to be exercised correctly if the following conditions are also fully met:
– the online form has been completed by logging in to the reserved area within 14 days of receiving the order.
– the products must not have been used, worn, washed;
– the products must be returned in their original packaging, with the original labels, wrappers and other accessories received in the package; original product packaging should not be used as packing boxes for return shipments.
– the returned products must be delivered to the shipper within fourteen (14) days from when the decision to withdraw from the contract was communicated to the seller;
– the products must not be damaged.
Please try the products on carefully so that you can return them in the same condition. Returns that do not meet our policies will not be accepted.
7.6. If the right of withdrawal is exercised by following the methods and terms indicated in this article 7, the seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.
7.7. The sums will be refunded to the customer in the shortest possible time and, in any case, within fourteen (14) days of receipt by the seller of the return of the goods and once the correct execution of the terms and conditions indicated above has been verified.
7.8. If the methods and terms for exercising the right of withdrawal, referred to in the above paragraphs of this article 7 are not respected, the customer will not be entitled to a refund of the sums already paid to the seller. Within 14 days from the sending of the email with which the non-acceptance of the return will be communicated, the customer can choose to get back, at his own expense, the products in the state in which they were returned to the seller, notifying the seller himself, according to the procedures which will be communicated to the customer. Otherwise, the seller can keep the products, in addition to the sums already paid for their purchase.
7.9. The seller reimburses using the same payment method used for the payment of the price of the returned products, unless the customer has expressly agreed with the seller to use a different means of payment.
7.10. If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out by the seller, in in any case, towards the person who made the payment.
7.11. The seller indicates the Bartolini courier as the forwarder for the return of the products. In case the customer decides to use, for the return of the products, a shipper other than that indicated by the seller, he will be responsible for the loss or damage of the products.
8. Requests to replace goods for size and / or color changes
8.1. Cristina millotti srl offers the customer the possibility to make replacements for size change and / or color change. It will not be possible to request the replacement of an item with different models.
8.2. For the replacement procedure, the online merchandise replacement form must be completed by logging in to the reserved area within 14 days of receiving the order. Cristina millotti srl will confirm the request received by e-mail. The different size and / or different color requested must be indicated in the replacement form, under penalty of inadmissibility.
8.3. The provisions referred to in article 7.5 above apply to replacement requests. and 7.11 and in the event of their violation, no substitutions will be made.
8.4. In the event of a replacement request, all additional shipping costs will be charged to the customer.
10. Applicable Law
10.1. The general conditions of sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code in the first chapter “of consumer rights in contracts”, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
10.2. In the event of disputes between the seller and each end user, arising from the general conditions of sale, the seller guarantees, as of now, full adherence and acceptance of the online settlement service.
10.3. Resolve online is an independent and institutional service, provided by the arbitration chamber of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, on the internet. For more information on the online resolvion regulation or to send a conciliation request, access resolvionline.com.
10.4. We also inform you that the European Commission provides a platform for alternative out-of-court dispute resolution, accessible on the website http://ec.europa.eu/odr