Shipping and delivery

1. All orders will be delivered to the shipping address specified by the customer at the time of order transmission. The delivery date will be intended as indicative but not binding for Cristina Millotti srl.


2. Shipping costs will be free in the national territory and in European countries such as: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.

While, shipping costs to the rest of the world will be charged to the customer: € 20.

Any customs duties and import taxes are charged to the customer. The relative amount is to be paid to the courier in the manner that will be indicated by the courier himself.


3. It is the customer’s responsibility to check the quantity and condition of the goods upon delivery. In the event that it is found that the goods are damaged or do not comply with the quantities ordered, the customer must immediately report it to the carrier and sign the delivery document with reserve as well as inform Cristina Millotti srl at the e-mail address within 3 days from delivery. In this case, Cristina Millotti srl will, after checking, replace any missing or damaged goods, in accordance with the customer’s order.


4. All customers, by placing an order, establish a commercial relationship with and undertake to accept the delivery of the package relating to their order. If a package is not delivered to the customer’s address for reasons attributable to its lack of cooperation (incorrect / incomplete telephone number, incorrect / incomplete address, absent recipient) or if the customer refuses delivery, the package is returned to the sender in Italy charged to the customer. The costs charged to the customer include shipping costs and any customs duties; these expenses will be deducted from the refund due.