1. Right of withdrawal
1.1. The customer has the right to withdraw from the contract concluded with the seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on cristinamillotti.it.
1.2. To withdraw from the contract, you must complete the online return form by logging in to the reserved area within 14 days of receiving the order. The seller will send online confirmation of receipt of the withdrawal.
1.3. Once the withdrawal from the contract has been exercised, the customer is obliged to return the products to the seller by delivering them to the courier for shipment within fourteen (14) days from when the decision to withdraw from the contract was communicated to the seller.
1.4. The return shipment is charged to the customer, according to the following rates:
Italy € 10
Europe € 20
(Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.)
Rest of the world € 30
Any customs duties that will be deducted from the refund are charged to the customer.
1.5. The right of withdrawal – in addition to compliance with the terms and methods described in this article 7, is understood to be exercised correctly if the following conditions are also fully met:
– the online form has been completed by logging in to the reserved area within 14 days of receiving the order.
– the products must not have been used, worn, washed;
– the products must be returned in their original packaging, with the original labels, wrappers and other accessories received in the package; original product packaging should not be used as packing boxes for return shipments.
– the returned products must be delivered to the shipper within fourteen (14) days from when the decision to withdraw from the contract was communicated to the seller;
– the products must not be damaged.
Please try the products on carefully so that you can return them in the same condition. Returns that do not meet our policies will not be accepted.
1.6. If the right of withdrawal is exercised by following the methods and terms indicated in this article 7, the seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.
1.7. The sums will be refunded to the customer in the shortest possible time and, in any case, within fourteen (14) days of receipt by the seller of the return of the goods and once the correct execution of the terms and conditions indicated above has been verified.
1.8. If the methods and terms for exercising the right of withdrawal, referred to in the above paragraphs of this article 7 are not respected, the customer will not be entitled to a refund of the sums already paid to the seller. Within 14 days from the sending of the email with which the non-acceptance of the return will be communicated, the customer can choose to get back, at his own expense, the products in the state in which they were returned to the seller, notifying the seller himself, according to the procedures which will be communicated to the customer. Otherwise, the seller can keep the products, in addition to the sums already paid for their purchase.
1.9. The seller reimburses using the same payment method used for the payment of the price of the returned products, unless the customer has expressly agreed with the seller to use a different means of payment.
1.10. If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out by the seller, in in any case, towards the person who made the payment.
1.11. The seller indicates the Bartolini courier as the forwarder for the return of the products. In case the customer decides to use, for the return of the products, a shipper other than that indicated by the seller, he will be responsible for the loss or damage of the products.
2. Requests to replace goods for size and / or color changes
2.1. Cristina Millotti srl offers the customer the possibility to make replacements for size change and / or color change. It will not be possible to request the replacement of an item with different models.
2.2. For the replacement procedure, the online merchandise replacement form must be completed by logging in to the reserved area within 14 days of receiving the order. Cristina Millotti srl will confirm the request received by e-mail. The different size and / or different color requested must be indicated in the replacement form, under penalty of inadmissibility.
2.3. The provisions referred to in article 1.5 above apply to replacement requests. and 1.11 and in the event of their violation, no substitutions will be made.
2.4. In the event of a replacement request, all additional shipping costs will be charged to the customer.